Business Operations Specialist or Manager

Percipio is a business consulting firm that helps companies identify opportunities for improvement and successfully implement meaningful changes. That might mean more efficient processes, shored-up controls, a technology solution that really works, or all the above. We have helped many innovative companies, both Fortune 500 and mid-sized, navigate complex projects by truly understanding our clients’ business needs and defining what success will look like upfront. Our people work directly with our clients as partners, hands-on, speaking their language, and bringing deep experience to implement projects that last and transfer seamlessly to our client’s day-to-day operations. Percipio was founded in 2002 and is headquartered in Portland, Oregon.

POSITION SUMMARY
Percipio is seeking talented and entrepreneurial individuals to join in our success. The Business Operations Specialist/ Manager reports to our Director of People and Culture and is responsible for internal and external foundational aspects of our business in support of Percipio’s growth and overall success. This is an excellent opportunity to join a thriving consulting organization and to learn many aspects of the business consulting industry. You will be a key member of our internal operations team responsible for the continual maturation and improvement of the operational processes and activities impacting HR, IT, Recruiting, Branding, and overall internal process improvements. This position will be located in our Portland, OR office once the pandemic safety concerns are managed. The role requires energy, creativity, and collaboration to manage and bring cohesiveness across a diverse and distributed team of consultants in support of our firm’s goals and strategy. This is an excellent opportunity to wear many hats and impact a variety of operational areas while being exposed to exciting new challenges.

RESPONSIBILITIES
Human Capital Management (60%)
• Support employee lifecycle including recruiting, new employee onboarding, employee changes, and offboarding
• Support benefits administration including medical, dental and 401k
• Manage and lead internal projects as assigned
• Coordinate company meetings and events

Brand Management and Sales Support Activities (20%)
• Aid in the development of marketing materials, messaging, and branded products
• Support the development of sales presentations, proposals, and collateral
• Organize client events
• Manage web and social media activity and content
• Help drive and organize public relations and community outreach efforts
• Support client project deliverable quality assurance

Team Culture and Community (5%)
• Organize internal meetings and events that bring our distributed team together
• Key participant in building a strong culture

Technology (5%)
• Develop and direct internal technology management and serve as a key partner to our IT team
• Provide oversight and ongoing enhancements to the knowledge management processes, structure, and supporting systems

Payroll and Accounting (5%)
• Partner with accounting to support expense reimbursement and invoicing
• Support current Payroll Lead as needed and/or serve as Payroll Lead

Office Management (5%)
• Perform onsite office management functions once the pandemic related remote work situation concludes
• Administrative office functions such as mail and delivery point person, management of office supplies, and overall office space functions

PROFESSIONAL KNOWLEDGE AND SKILLS WE NEED TO SEE
• Team player, high energy, creative and collaborative
• Customer service orientation with strong interpersonal skills
• Proactive and understands the importance of follow-through
• Strong business acumen and overall understanding of business fundamentals
• HR support experience including benefits administration and human capital management
• Innovative and forward-thinking with strong problem-solving skills
• Strong written and verbal communication skills
• Ability to self-direct and rapidly develop plans and paths forward
• Highly organized and able to manage multiple projects and priorities
• Detail and process improvement oriented
• Desire to learn new things
• Ability to own and drive internal activities while also encouraging other resources in the completion of deliverables
• Proficiency in Microsoft Office applications – Word, Excel, PowerPoint, Visio, SharePoint

EXPERIENCE WE’D LIKE TO SEE
• Previous work within or exposure to the professional services industry
• Success with recruiting and team building
• Content management
• Use of graphic design applications
• Payroll processes, regulations, and applications (Paylocity)
• Marketing and branding including events and social media execution

EDUCATION & EXPERIENCE
• Bachelor’s degree or equivalent professional experience required
• 3+ years professional work experience
• Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) a plus

Percipio Consulting Group is an equal opportunity employer. We are committed to fostering a diverse, equitable, and inclusive culture, where everyone is welcomed, appreciated, and ultimately belongs. We are a place where everyone on the team is valued, has a voice, and has opportunities for growth. We also recognize the value of diverse perspectives within our team which come from diverse backgrounds and life experiences based on each person’s place of origin, gender identity, race, culture, and sexual orientation. Most importantly, our team treats each other with respect and recognizes our individual humanity in everything we do.

We offer competitive compensation and benefits, a healthy work/life balance, and the ability to reside in one of the most desired locations in the US with little to no travel. Repeatedly listed as one of Oregon’s 100 Best Places to Work, our employees recognize our firm for providing a positive environment where they enjoy their work, stay challenged, and have the support they need to grow their careers. We prefer the boutique model, where everyone has the opportunity to wear multiple hats and actively participate in their own career growth and expansion, as well as the evolution of Percipio.

Please send resumes to careers@percipiogroup.com with ‘Business Operations Specialist/Manager’ in the subject line.

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