A leading global supplier of retail product packaging wanted to solve its challenges in managing its pipeline, from design through manufacturing to timely customer delivery. Internal resources were limited, and they lacked a mechanism for prioritizing and coordinating product development. In a deadline-driven environment where everything is “due yesterday,” employees were frustrated by schedule pressure and lack of clarity on process roles and responsibilities. ​


  • Aligning with senior executives to understand guiding principles and ensuring that new processes support overall company goals​
  • Managing complex cross-functional roles and responsibilities to ensure clarity of task ownership and accountability​
  • Breaking the project team out of the “We have Always done it this way” mind set​

Expertise + Leadership

Working backwards from customer delivery, freed up the project team to take a fresh perspective on the process and design a flexible new approach for prioritizing the customer’s projects and optimizing their design and manufacturing resources. Percipio then worked alongside key client stakeholders to manage implementation. Percipio provided a unique perspective to allow the client to assess inefficiencies and developed creative strategies to mitigate them.​


The new package design process significantly improved customer response times with fewer “fire drills.” Clarity was created for employee roles and responsibilities. New governance around pricing and delivery schedules increased both customer satisfaction and profits for the client. Everyone was on the same page and understood the impact of shifting priorities on resources and timeliness for the design efforts.​

“The Percipio team helped us navigate not only the daunting technical aspects of the project, but also our varied internal roles and personalities. The process was efficient, and the outcome positive!”

- VP Strategic Initiatives