- Cultural inertia in an organization accustomed to decentralized ownership
- Competing leadership priorities due to rapid growth and change
- Outdated business tools and processes
- Global pandemic introducing unprecedented demand
- Strategy & Execution
- Risk Advisory
- Technology Leadership
- Established common vision & aligned priorities
- Designed organization structure to enable scale
- Categorized recommendations into short-, mid-and long-term, to enable smooth transition
- Developed actionable roadmap integrating IT and the business
Due to the COVID-19 pandemic, a major Oregon nonprofit experienced a dramatic increase in both demand for its services and donations received. As a result, the nonprofit doubled in size in the span of two years. However, the IT organization remained at pre-COVID staffing levels and structure. Neither IT capacity nor IT process maturity kept pace with the demands created by the nonprofit’s rapid growth, resulting in inconsistent, inefficient, and error-prone business tools and processes.
Percipio was engaged to perform an assessment of the nonprofit’s IT current state, and to provide recommendations for a future state aligned with their overall Strategic Plan. The assessment included thorough analysis of applications, infrastructure, cybersecurity, IT service delivery, and personnel and organizational structure.
Using industry-standard assessment tools and practices, Percipio worked with nonprofit leadership to establish a common vision, identify gaps, and align on priorities. The team developed a roadmap detailing an optimal future state organizational structure, key IT governance process improvements, and a more integrated partnership between IT and the business. This roadmap positioned the nonprofit to support rapid growth and change and continue to provide critical services to its customers through unprecedented times.
